We normally sell at Craft shows, but are now setting up an online shop.
All of my items are custom-made based on an initial consultation with you regarding your specific needs and preferences.
I strive to ensure that you are delighted with your purchase. However, if for any reason you are not satisfied, please contact me directly so we can discuss the issue. I am committed to working with you to resolve the matter and ensure you are happy with the final product.
### **Terms and Conditions**
#### **Introduction**
These terms and conditions govern your use of this website and your purchases from Handmade by Brie. By using this website, you agree to be bound by the following terms.
#### **Handmade Products**
All items are individually handcrafted and may have slight variations from the images displayed on the website. These differences are part of the uniqueness and charm of handmade products.
#### **Order Process**
1. Orders are custom-made based on discussions with the customer. Once an order is placed, details regarding the product will be agreed upon.
2. Full payment is required upfront for custom orders.
3. An estimated production time will be provided, and any delays will be communicated as early as possible.
#### **Shipping & Delivery**
1. Items are shipped via Royal Mail and shipping times will vary depending on location.
2. You will be provided with tracking information once your item has been dispatched.
3. International customers may be responsible for additional customs fees or taxes.
#### **Returns & Refunds**
1. Due to the custom-made nature of the products, returns or refunds are generally not accepted unless the item is faulty or damaged.
2. If you are not satisfied with your purchase, please contact us within 14 days to discuss any issues.
3. If an item arrives damaged, you must notify us within 48 hours, and we will work with you to resolve the issue.
#### **Cancellations**
1. Orders can be canceled within 24 hours of purchase. After this period, materials may have been ordered, and cancellations will not be accepted.
2. Custom-made items cannot be canceled after production has begun.
#### **Privacy Policy**
We respect your privacy and will only use your personal information to process your order and provide updates regarding your purchase. We do not share your details with any third parties.
#### **Intellectual Property**
All content on this website, including product images and descriptions, is the intellectual property of Handmade by Brie and may not be used or reproduced without permission.
#### **Governing Law**
These terms and conditions are governed by the laws of the United Kingdom and any disputes will be resolved in accordance with these laws.